We are an appointment-based, fee-charging private health care provider, aiming to provide quality and timely health care to all our customers.

While we understand that there may be legitimate reasons for missed appointments, rescheduling, delayed and cancelling appointment, this may be inconvenient to our GP’s and other patients to whom we provide service. The latter is because when you book a GP’s appointment, you block a GP’s appointment space on the calendar which represents the doctor’s time. Also, that appointment will not be available to other patients.

This policy helps us to manage appointment related issues.

Appointment Cancellation

If you will want to cancel your appointment, notify us at least 24 hours in advance by email:


Call our admin on: +44… (between 9 am and 5 pm).

Please state your reason(s) for cancellation. If you notify us at least 24 hours in advance, your consultation fee will be refunded in full to the card with which you paid for the booking of the GP’s appointment. Please note that if you notify us less than 24 hours to your appointment, we will regard this is late cancellation and your consultation fee will not be refunded.

Missed appointment
This is where a patient does not duly cancel and does not turn up for their GP’s appointment. Appointment fee will be charged in this situation for the GP’s time and, therefore, your appointment fee will not be refunded.

Rescheduling of your appointment
You can reschedule your doctor’s appointment with us but your decision to reschedule must be communicated to us on email:


Call our admin on … (between 9 am and 6 pm).

Please your decision to reschedule should be communicated to us not less than 24 hours before your booked/scheduled GP’s consultation, stating the reasons why you want to reschedule. We will send you an email with a link to choose your next doctor’s appointment with no additional charge.

Please note that you can only reschedule your doctor’s appointment once. Your appointment will also be rescheduled once if at consultation, you cannot show an identity to the doctor on request, before the start of your doctor’s consultation.

Updated: 16 March 2021
Next update: 16 March 2023