The safeguarding of our users is our priority. We, therefore, treat your complaint seriously and urgently in compliance with guidelines and requirements for regulated services, and to improve user experience. If you have any complaint regarding our services and staff, please send a letter or email to our Registered Manager who is in charge of our internal complaint procedure:
3rd Floor, 86-90 Paul Street Paul Street,
If the complainant is not satisfied with the response and recommendations the Registered Manager will refer the complaint to an independent arbitrator or to a professional or regulatory body such as the GMC or CQC. We will cooperate fully with the relevant external body legally and lawfully conducting such to investigation.
The patient has the right to seek legal advice and if the complainant decides to litigate. We will notify the CQC in such a circumstance.
Care Quality Commission
Newcastle upon Tyne
Telephone number: 03000 616161 (open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays)
You may also contact the Independent Sector Complaints Adjudication Service (ISCAS) through their website at www.iscas.org.uk, if you are not satisfied with the feedback, proposals and actions of our organisation.
350 Euston Road
Telephone number: 0161 923 6602
Updated: 16 March 2021
Next update: 16 March 2023