The information we collect
To register and create an account with us, we collect your names, age, sex, date of birth, residential and email addresses, phone number, your ID, and your profile photo. To book a GP appointment with us, we collect information regarding your medical complaints or symptoms; and at video consultation, we collect information regarding your medical and social history, and where applicable we may ask you to upload any relevant medical reports and photos regarding your health problem. We use a third party to manage the payment for the services that we provide, so they process your financial information.
We collect and process your personal data only to provide online GP consultation and to improve your experience with us. Financial information regarding the payment for our services is done via a third-party payment provider. We will treat personal data confidentially and will not share your personal data with any third-party without your permission. For care continuity and safeguarding, we will request your permission to share your online consultation on our portal with your registered GP. We will share your personal information if required by a court of law in the UK and if required by law for safeguarding purposes.
You have the right to discontinue your account with us when you want to. We will also send email reminders once a year to opt in or out regarding the renewal of your account. Please note that we will continue to hold your medical records with us and will transfer such records to your registered GP for safeguarding. Where your personal information is no longer necessary and it is not possible to continue to keep personal information for longer, we will in compliance with the GDPR safely destroy any personal information.
You have a right to access and control your personal data including to correct and update information, and to complain to the Information Commissioner’s Office. You can access a summary of your biodata and health information on our records from the user’s personal dashboard. You can correct or update some of your personal information after logging into your account. You can write to us to request for more detailed information regarding your personal information and we will process your request and revert within 10 to 15 working days. We will not delete or erase your personal information as we have a legal obligation to retain your information, and you do not have a right to data portability.
In order to execute our service contract, and to serve you well, we may at some point deploy and rely on technology for automated decision-making for which we have legal and lawful contractual bases. The program logic used will be disclosed if and when an automated decision-making tool becomes operational.
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These cookies help us count the number of people visiting our portal. They also help us to track how people are using our portal. The information that these cookies provide, help us to improve the functioning of our portal and user experience.
These are cookies set by third parties to help us count the number of people visiting our portal. They also help us to track how people are using our portal. The information that these cookies provide, help us to improve the functioning of our portal and user experience.
These cookies help us to know when a visitor returns to our portal, so that we can provide personalised content that fits their preferences. There are both first- and third-party sessions and persistent cookies.
These cookies keep record of visitors to our portal i.e. the pages and links that they clicked on or visited and can be used to track the movement of a user across different websites. These cookies are usually third party and are persistent.
You may find links to our sister organisations such as askawayhealth.org and important UK regulatory, legislative and government sites. You may also find links to other websites, resources and portals on our portal. Please note that these links do not in any way constitute endorsement, and we do not take any responsibility for the contents and activities on these websites, resources or portals.
Updated: 16 March 2021
Next update: 16 March 2023