Before registering to create an account with us and to use our services you are required to read this privacy statement. This statement sets out our obligations under the UK general data protection regulation (GDPR), regarding the security and safety of the data that we control and process, and your rights as an identifiable living person.

About Us is a UK based online medical consultation provider, registered with the Care Quality Commission (CQC). Our service is regulated and our GP consultations are for people between the ages of 18 and 65 years. Our website is, and email –

The information we collect
To register and create an account with us, we collect your names, age, sex, date of birth, residential and email addresses, phone number, your ID, and your profile photo. To book a GP appointment with us, we collect information regarding your medical complaints or symptoms; and at video consultation, we collect information regarding your medical and social history, and where applicable we may ask you to upload any relevant medical reports and photos regarding your health problem. We use a third party to manage the payment for the services that we provide, so they process your financial information.

How we use personal information

We use personal information to create a user-specific account and to administer user accounts. We also use personal information and feedback to improve your user experience and if you have subscribed to send to you regular information regarding health via our newsletters, blogs and vlogs. We may also use personal information to invite you to livestreams where we discuss health matters. We also use personal information to carry out surveys. We use personal information for our internal research and development, and for internal audits. We are also legally obligated to store personal information as part of our health records keeping.

Our legal basis for processing your personal data

The following are our legal and lawful basis for processing your data (some of which are under the special category data such as biometric data and health data):

When can we share personal data

We collect and process your personal data only to provide online GP consultation and to improve your experience with us. Financial information regarding the payment for our services is done via a third-party payment provider. We will treat personal data confidentially and will not share your personal data with any third-party without your permission. For care continuity and safeguarding, we will request your permission to share your online consultation on our portal with your registered GP. We will share your personal information if required by a court of law in the UK and if required by law for safeguarding purposes.

Storage, security and processing of personal data

The personal information that we collect and process is stored in a secured cloud sever. We ensure that our computer systems are password protected with privileged access, have up to date software, security and firewalls, and our portal is properly encrypted. Our members of staff are trained and place the security of your data as a top priority and we conduct privacy risk assessments at least once a year. Our service will not transfer data outside the UK and we implement our data privacy policy in compliance with GDPR UK.

How long we keep your personal data

You have the right to discontinue your account with us when you want to. We will also send email reminders once a year to opt in or out regarding the renewal of your account. Please note that we will continue to hold your medical records with us and will transfer such records to your registered GP for safeguarding. Where your personal information is no longer necessary and it is not possible to continue to keep personal information for longer, we will in compliance with the GDPR safely destroy any personal information.  

Your rights in relation to personal data

You have a right to access and control your personal data including to correct and update information, and to complain to the Information Commissioner’s Office. You can access a summary of your biodata and health information on our records from the user’s personal dashboard. You can correct or update some of your personal information after logging into your account. You can write to us to request for more detailed information regarding your personal information and we will process your request and revert within 10 to 15 working days. We will not delete or erase your personal information as we have a legal obligation to retain your information, and you do not have a right to data portability.

Automated decision-making

In order to execute our service contract, and to serve you well, we may at some point deploy and rely on technology for automated decision-making for which we have legal and lawful contractual bases. The program logic used will be disclosed if and when an automated decision-making tool becomes operational.

Our contact details

If you have any questions, concerns or complaints regarding this policy or our services, please send us an email via or complete a complaint form on our website.

Use of cookies and other technologies

We use cookies to collect information as you browse and use our services. Cookies are small data files placed on the device (computer, tablet, smartphone, and others) that you use to access our portal. Cookies keep a record or memory of when and how you are using our portal and are essential in helping us provide better user experience on our portal and related offerings to you. The cookies we use are:

These cookies are active during a browsing session and are strictly necessary for our portal to work i.e. enable you to log in, register and for online security. They expire once you close your browser or sign out of our portal after viewing our services, registration, booking Doctor’s appointment or after e-Consultation.

These cookies help us count the number of people visiting our portal. They also help us to track how people are using our portal. The information that these cookies provide, help us to improve the functioning of our portal and user experience.

These are cookies set by third parties to help us count the number of people visiting our portal. They also help us to track how people are using our portal. The information that these cookies provide, help us to improve the functioning of our portal and user experience.

These cookies help us to know when a visitor returns to our portal, so that we can provide personalised content that fits their preferences. There are both first- and third-party sessions and persistent cookies.

These cookies keep record of visitors to our portal i.e. the pages and links that they clicked on or visited and can be used to track the movement of a user across different websites. These cookies are usually third party and are persistent.

Linking to other websites

You may find links to our sister organisations such as and important UK regulatory, legislative and government sites. You may also find links to other websites, resources and portals on our portal. Please note that these links do not in any way constitute endorsement, and we do not take any responsibility for the contents and activities on these websites, resources or portals.


Updated: 16 March 2021
Next update: 16 March 2023